Permission is granted to temporarily download one copy of the materials (information or software) on Lifemere’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Lifemere at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
Any claim relating to Lifemere’s web site shall be governed by the laws of Queensland without regard to its conflict of law provisions.
General Terms and Conditions applicable to the use of a website.
Your privacy is important to us and it is Lifemere’s policy to protect your privacy. This includes information we may collect from you while using our website. Accordingly, we have developed our privacy policy to explain how we collect, use, communicate, disclose and make use of personal information. Lifemere’s privacy policy is as follows:
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We are committed to conducting our business in accordance with these principles to ensure the confidentiality of personal information is protected and maintained. Lifemere may change its privacy policy from time to time, and at Lifemere’s discretion.
We have a 30-day time limit up to when purchased goods can be returned for a (full) refund or exchange. If 30 days have expired since your purchase we cannot offer you a refund or exchange.
To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted. These include the following:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain amount of days.
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often a processing time before a refund is posted. If you’ve done all of this and you have still not received your refund, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges (if applicable)We only replace items which are defective or damaged. If you need to exchange a product, please send us an email and send your item to: PO Box 8389, Toowoomba South, 4350, Australia.
ShippingTo return your product please post your item to: PO Box 8389, Toowoomba South, 4350, Australia.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it will take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
The RoseCup is a registered as a Class 1 Medical Device with the Australian Therapeutic Goods Administration TGA. (All medical devices marketed in Australia must meet the requirements which are set out in Chapter 4 of the Therapeutic Goods Act 1989, and in the Therapeutic Goods (Medical Devices) Regulations 2002.)
Disclaimer - The RoseCup product range is designed to help reduce the risk of aspiration in patients with dysphagia (swallowing disorders) when used according to the product guidelines and recommendations. The product range does not prevent aspiration. The website Questionnaire is designed as a guide only, to assist with product selection. It is not to be used to replace a medical diagnosis. Please see your GP if you are experiencing difficulty swallowing or eating. Product selection and use is undertaken at the consumer's discretion and risk.